Preserve the error first, then check status, allowance, session and a minimal task. Do not start by wiping local data.
Capture evidence
Record the timestamp, complete message, client version and whether the issue reproduces. Even transient failures can help correlate an incident.
Use a low-risk sequence
Check official status, account usage, network and authentication, then try a minimal task. Only then consider a client update or cache cleanup.
- Refresh status
- Re-authenticate
- Reduce scope
- Update
- Contact support
Special case: long tasks
An interrupted long run may be a timeout, tool failure or repository issue rather than usage. Inspect the last successful step instead of immediately rerunning everything.
Frequently asked questions
Should I reinstall immediately?+
Usually no. Check status, usage and a minimal task first to avoid losing settings.
Login works but every task fails—what now?+
Check official status and use a tiny new task to separate a platform issue from a project issue.
This guide provides general information, not an OpenAI allowance promise or support decision. Your account and official pages govern actual usage, benefits and recovery times.