Compare versions, account, configuration and execution environment before treating the behavior as a product bug.
The decision behind the technique
CLI and desktop releases can move on different schedules, and each surface can load different local configuration. The same command name does not prove the same runtime.
Compare versions, account, configuration and execution environment before treating the behavior as a product bug.
A practical step-by-step workflow
Use this sequence as a default, then tighten or expand it only when the evidence changes.
- Record the CLI and desktop Codex versions
- Confirm the same account and workspace
- Compare model, sandbox and configuration
- Build a minimal reproduction that removes project-specific state
Failure boundary and finish line
Do not overwrite a working configuration merely to make two surfaces look identical.
Finish when the next action, owner, evidence and stop condition are all explicit.
Frequently asked questions
What should I do first?+
Record the CLI and desktop Codex versions
What is the main failure mode?+
Do not overwrite a working configuration merely to make two surfaces look identical.
OFFICIAL SOURCES
Verify against the source
OpenAI troubleshootingThis guide provides general information, not an OpenAI allowance promise or support decision. Your account and official pages govern actual usage, benefits and recovery times.